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Refund policy

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Effective Date: 2025-10-29

1. Overview

At Coretech Living LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through www.coretechliving.com.

Summary

  • Region: United States
  • Return window: 30 days from the date of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival
  • Restocking fee: 25% of the product price for approved non-defective returns

2. Contact Information

To start a return or report an issue, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM MST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new, non-defective item within the policy window
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new, unused condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible within your 30-day return window. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and provide return instructions accordingly.

5. Return Shipping and Fees

Customer-paid returns (non-defective): If you are returning a product that is not defective or damaged, you are responsible for the cost of return shipping. We will provide you with return instructions once your request is approved. Please ship the item within 7 days of receiving return approval.

Defective or damaged items: If the item arrived defective, damaged, or incorrect, Coretech Living LLC will cover the return shipping cost and provide a prepaid return label.

Restocking Fee: All approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

Returns sent back without prior approval or without following our return instructions may not be accepted.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after the return is received and approved
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions above. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items that show signs of use, installation, or damage caused by misuse or neglect
  • Items returned outside the 30-day return window
  • Personalized or custom-made goods
  • Intimate or sanitary products (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once an order has shipped, cancellations are not possible — please follow the return process above

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting to this page.

By purchasing from Coretech Living LLC, you agree to this Return and Refund Policy.

Coretech Living LLC
support@coretechliving.com
1-385-412-9091
4250 E Parnell Ln, Eagle Mountain, UT 84005, United States